Policies & Terms of Service
Our commitment to transparency and fair business practices.
Privacy Policy
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, subscribe to our newsletter, request information, or contact us. This information may include your name, email address, phone number, and company details.
We also automatically collect certain information about your device and how you interact with our website, including IP address, browser type, pages viewed, and time spent on each page.
2. How We Use Information
We use the information we collect to:
- Provide and maintain our services
- Process transactions and send related information
- Send administrative information, such as updates to our policies
- Respond to comments, questions, and requests
- Send marketing communications
- Monitor and analyze trends, usage, and activities
- Improve our website and services
3. Sharing of Information
We may share information as follows:
- With service providers who perform services on our behalf
- If we believe disclosure is necessary to comply with any applicable law or legal process
- To protect the rights, property, and safety of Architect With Us, our customers, and others
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition
4. Data Retention
We store the information we collect about you for as long as is necessary for the purpose(s) for which we originally collected it. We may retain certain information for legitimate business purposes or as required by law.
5. Contact Us
If you have any questions about our Privacy Policy, please contact us here.
Terms and Conditions
1. Acceptance of Terms
By accessing or using our website and services, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
2. Services
Architect With Us provides AWS training and consulting services. We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.
3. Intellectual Property
All content on our website, including text, graphics, logos, images, and software, is the property of Architect With Us or our content suppliers and is protected by copyright laws. You may not reproduce, distribute, modify, or create derivative works from any content without our express written consent.
4. User Conduct
You agree not to:
- Use our services for any illegal purpose
- Interfere with or disrupt our services or servers
- Attempt to gain unauthorized access to any part of our services
- Use our services to transmit any harmful code or material
- Impersonate any person or entity
5. Limitation of Liability
In no event shall Architect With Us be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services.
6. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of South Africa, without regard to its conflict of law provisions.
Refund Policy
1. Public Training Classes
For public AWS training classes, the following refund policy applies:
- Cancellations made 14 or more days before the class start date: Full refund
- Cancellations made 7-13 days before the class start date: 50% refund
- Cancellations made less than 7 days before the class start date: No refund
- Instead of a refund, you may reschedule to a future class date at no additional cost
2. Private Training
For private AWS training engagements:
- Cancellations made 30 or more days before the scheduled start date: Full refund of any deposit paid
- Cancellations made 14-29 days before the scheduled start date: 50% refund of any deposit paid
- Cancellations made less than 14 days before the scheduled start date: No refund
- Rescheduling is available subject to our availability
3. Consulting Services
For AWS consulting services:
- Refunds for consulting services are handled on a case-by-case basis
- For fixed-price engagements, refunds are based on the percentage of work completed
- For time and materials engagements, no refunds are provided for hours already worked
4. Digital Products
For digital products, such as AWS Skill Builder subscriptions:
- No refunds are provided once access has been granted
- If you experience technical issues, please contact our support team for assistance
5. Requesting a Refund
To request a refund, please contact us here with your order details and reason for the refund request.
All refund requests will be processed within 7 business days. Refunds will be issued using the original payment method.